GRA
Data Privacy Policy
Welcome to the Gambia Revenue Authority’s (GRA) website. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us through our website. We are committed to safeguarding your privacy and ensuring that your personal information remains confidential and secure. Personal information includes information that is personal in nature and which might be used to identify you.
Non-personal information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information may be collected, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.
GRA uses this website to provide information about GRA services and programs. This website includes specific applications which provide more services or enable us to respond to specific questions from taxpayers and website visitors.
We won’t collect personal information about you just because you visit this website. Some applications on this website provide you with the opportunity to order forms, ask questions requiring a response, sign up for electronic newsletters, participate in focus groups and customer surveys, or learn the status of filed returns or anticipated payments. Using these services is voluntary and may require that you provide additional personal information to us. Providing the requested information implies your consent for us to use this data in order to respond to your specific request.
- Information We May Collect:
- All personal information you provide to us is voluntary. We may collect personal information about you (such as name, email address, Tin number, email, National ID Number/Passport Number/Alien ID, Date of Birth, Income, Employer, Address, Phone Number, Profession, Bank Account, Business Ownership, Property, Citizenship, Source of Income, social media which you submit to GRA when using GRA’s systems or other unique identifier) only if you specifically and knowingly provide it to us. We will use your information to process requests for certain services or information. Providing your information is generally voluntary, but if it is not provided, we might not be able to process your transaction or provide answers to your inquiries and needs.
- Why We Collect Personal Information:
- We collect Personal Identifiable Information and other non-personal identifiable information only as necessary to administer our programs. The information you provide will be used only for that purpose. We do not sell the information collected at this site or any other information we collect neither do we also transfer the information to any third party except by your express and written consent. You do not have to give us personal information to visit our website.
- How We Use Personal Information:
- Throughout our website, we will let you know if the information we ask you to provide is voluntary or required. By providing your personal information, you give us consent to use the information only for the purpose for which it was collected. We describe those purposes when we collect information. We will ask for your consent before using the information you provide for any secondary purpose other than those required by the laws of the Republic of The Gambia.
- Information Collected Through Technology:
- To access GRA’s services, you will be required to register. However, in an effort to improve the quality of the Service, GRA tracks information provided by your browser or by GRA’s software applications when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. The GRA tracks this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from GRA’s servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables GRA to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing the GRA’s services, both on an individual and aggregate basis. GRA may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
- Information You Provide By Registering For An Account:
- In addition to the information provided automatically by your browser when you visit the Site or Systems, you will need to register and create a personal profile. You can create a profile by registering entering your Personal Information and a password. By registering, you are authorizing us to collect, store and use your details in accordance with this Privacy Policy and other statutory provisions or laws enacted by the National Assembly of the Republic of The Gambia.
- Non-Personal Information:
- GRA uses Non-Personal Information to improve the Service and customize the user experience. GRA also aggregates Non-Personal Information in order to track trends and analyze patterns on the Systems. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and GRA reserves the right to use and disclose such Non-Personal Information to partners, government agencies and other third parties according to this privacy policy and the statutory provisions cited below. In the event we undergo a business transformation such as introduction of a new system, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy and other statutory provisions or laws enacted by the National Assembly of the Republic of The Gambia, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy and other statutory provisions or laws enacted by the National Assembly of the Republic of The Gambia. If our information practices change at any time in the future, we will post the policy changes to the Systems for your consumption.
- How We Protect Information:
- We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and GRA urges you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. By using the GRA’s Systems, Sites and access Services, you acknowledge that you understand and agree to assume these risks. You also accept responsibility not to disclose your TIN and tax information to suspicious individuals or for nonofficial reasons.
- Your Privacy Right:
- GRA is committed to protecting the privacy rights of Gambia’s taxpayers. These rights are protected by various Statutes which includes but not limited to; the Gambia Revenue Act, pursuant to Section 13 (Confidentiality Of Tax Return Information) and other Data Privacy Protection laws of The Gambia.
- Links To Other Websites:
- As part of the Service, GRA may provide links to or compatibility with other websites or applications. However, GRA is not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by GRA through the Site and the Systems. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Systems. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. GRA encourages taxpayers to read the privacy statements of other websites before proceeding to use them.
- Changes To GRA’s Privacy Policy:
- GRA reserves the right to change this Policy and Terms of Service at any time. GRA will notify you of significant changes to the Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on the site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
- Contact Us:
- If you have any questions regarding this Privacy Policy or the practices of this site, please contact GRA by sending an email to info@gra.gm
DISCLAIMER:
- BY SUBMITTING DATA TO GRA AND/OR USING THE GRA’S WEB SITE/SYSTEMS YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY GRA IN THE MANNER AND FOR THE PURPOSES DESCRIBED IN THIS PRIVACY POLICY AND OTHER STATUTORY PROVISIONS OR LAWS ENACTED BY THE NATIONAL ASSEMBLY OF THE REPUBLIC OF GAMBIA.